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In this blog, we explore Quality, a powerful short story by John Galsworthy that delves into the life of dedicated shoemakers and their struggle to uphold craftsmanship in a rapidly industrializing world. Through this analysis, we will uncover the story’s deep themes, its portrayal of integrity, and the tragic cost of unwavering dedication to excellence.
Join us as we journey through this literary masterpiece, examining its critical aspects and timeless relevance.
'Quality' is a short story written by John Galsworthy that delves into the life of a dedicated shoemaker and his struggle to maintain his craftsmanship in a rapidly industrializing world. Galsworthy, a renowned British writer, used this story to highlight the importance of quality and dedication to one's craft, themes that resonate deeply with readers.

Introduction
John Galsworthy’s short story Quality is a poignant exploration of dedication to craftsmanship and the struggles of artisans in an increasingly industrialized world. Written during a time when mass production was taking over traditional trades, the story highlights the sacrifices of small craftsmen who prioritize quality over profit. Through the narrative of the Gessler brothers, Galsworthy presents a moving commentary on integrity, passion, and the tragic cost of maintaining high standards in a commercialized society.
About the Author
John Galsworthy (1867-1933) was a renowned English novelist and playwright, best known for The Forsyte Saga. He was awarded the Nobel Prize in Literature in 1932 for his exceptional narrative art, which reached its peak in his famous saga. Galsworthy often wrote about social issues, focusing on class struggles, human relationships, and the impact of industrialization on traditional life. Quality reflects his deep concern for the decline of craftsmanship and the ethical dilemmas faced by those who refuse to compromise their work.
Plot Summary
The story is narrated by a loyal customer of the Gessler brothers, who are highly skilled shoemakers known for their impeccable craftsmanship. Unlike large manufacturers that prioritize profit, the Gessler brothers dedicate their lives to making high-quality shoes. However, they struggle to compete with mass-produced footwear, which is cheaper and more readily available. Over the years, the narrator witnesses the gradual decline of their business, despite their unwavering commitment to excellence. Eventually, both brothers pass away, leaving behind a legacy of unmatched dedication but succumbing to the harsh realities of a world driven by commerce rather than quality.
Character Analysis
1. The Narrator
The unnamed narrator is an admirer of the Gessler brothers' craftsmanship. Through his perspective, readers gain insight into the shoemakers' dedication and struggles. His reflections emphasize the contrast between artisanship and commercialization.
2. Mr. Gessler (Elder Brother)
The elder Gessler is the heart of the story, embodying absolute devotion to his craft. He takes immense pride in producing high-quality shoes and refuses to compromise, even when faced with financial difficulties.
3. Mr. Gessler (Younger Brother)
Though he has a smaller role, the younger Gessler shares the same passion for shoemaking. His early demise foreshadows the tragic fate of his elder brother and highlights the toll that unwavering dedication can take on an individual.
Themes
1. Dedication to Craftsmanship
The Gessler brothers symbolize the old-world artisans who prioritize quality over profit. Their work is an art form, and they refuse to take shortcuts, even at the cost of their survival.
2. Struggle Against Industrialization
The story contrasts handmade shoes with factory-made products, showcasing how industrialization threatens traditional craftsmanship. The brothers lose customers to mass production, which values quantity over quality.
3. Integrity and Pride
Despite financial struggles, the Gessler brothers never compromise their principles. Their pride in their work remains intact, even as their business deteriorates.
4. The Cost of Quality
The story explores the sacrifices involved in maintaining high standards. The Gessler brothers' refusal to adapt leads to their downfall, highlighting the harsh reality that quality often goes unappreciated in a commercialized world.
Title Significance
The title Quality encapsulates the essence of the story—an unwavering commitment to excellence. It also critiques society’s tendency to overlook genuine craftsmanship in favor of convenience and lower prices.
Narrative Technique
Galsworthy employs a first-person narrative, which creates intimacy and allows readers to witness the decline of the Gessler brothers through a personal lens. The narrator’s admiration for the shoemakers enhances the emotional depth of the story.
Critical Analysis
1. The Irony of Dedication
Despite their unmatched skills, the Gessler brothers fail to sustain their business. This irony underscores the cruel reality that hard work and dedication do not always guarantee success in a world driven by profit margins.
2. Social Commentary on Capitalism
Galsworthy critiques capitalism by illustrating how market forces favor mass production over individual craftsmanship. The Gessler brothers’ struggle serves as a metaphor for all artisans who are unable to compete with industrial giants.
3. Emotional Impact
The story evokes deep sympathy for the Gessler brothers. Their slow decline, depicted through vivid descriptions and the narrator’s observations, makes their fate all the more tragic.
4. Symbolism of Shoes
Shoes in the story symbolize both quality and identity. The Gessler brothers' shoes represent patience, skill, and dedication, whereas factory-made shoes signify the loss of individuality and artistic expression.
The Ending: A Tragic but Powerful Conclusion
The final scenes of Quality are deeply moving. When the narrator returns to the shop, he finds the elder Gessler weak and struggling but still fully devoted to his craft. The revelation of his passing marks the end of an era—a loss not just of a skilled shoemaker, but of an entire philosophy of work and life. The narrator’s sorrow reinforces the message that true artistry often goes unrecognized in a society focused on mass consumption.
Moral of the Story
The story teaches the importance of dedication, integrity, and passion for one’s work. It also serves as a cautionary tale, warning of the consequences when craftsmanship is overshadowed by industrialization. Readers are encouraged to appreciate genuine quality and to recognize the human effort behind every meticulously crafted product.
Conclusion
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